WHILE AT SALTERRA

• Rates are per night, in USD, and do not include 12% Government tax, 10% service charge or 5% facility fee.
• Rates are subject to change without notice.
• Extra person fees of $75 per person (age 12+) may apply if exceeding the included occupancy on a room-only booking. Children between 0 – 11 are not subject to the extra fee charge. For all rooms, the extra person fee is charged starting on the 3rd guest.
• Children 11 and under stay free when accompanied by an adult and staying in the same room.
• 7-night minimum stay required over the holiday period, from December 20 to January 3.
• Check-in starts at 3:00 p.m. and check-out is at 11:00 a.m.
• Pets are welcome at Salterra Resort and Spa. To ensure the comfort and safety of all our guests, there is a maximum of 2 pets per room, not to exceed 40 lbs each. Guests must apply for TCI government entry for all pets. Please note that there is a non-refundable pet fee per stay of $120, and non-refundable pet fee per night of $20.
• Service Animal Cleaning Fee: A $120.00 USD cleaning fee will be charged for service animals. If extensive cleaning or repairs are required due to the animal’s behavior, additional charges may apply.
• Salterra Resort & Spa is a smoke free property, and no smoking is permitted in the units or on the patios. A fine of USD $250.00 will be added to your account if smoking in guest rooms or patios is reported.

deposit policy

• A 3-night deposit is required upon booking to confirm reservation.
• If a reservation is 3 nights or less, full payment is due upon booking.
• Any remaining balance is charged 7 days prior to arrival.
• Salterra Resort & Spa can accept Visa, MasterCard and American Express.

cancellation policy

• Reservations may be cancelled without penalty up to 21 days prior to arrival, outside of the December Festive and Holiday Season.
• If cancelled 21 days or less prior to arrival, 100% of the total reservation amount is forfeited.
• No refunds will be issued for no shows, late arrivals, or early departures.
• No refunds or credits will be issued for any unused portion of a package.

holiday reservation policies

• A 7-night minimum stay is required over the holiday period, from December 20, 2025 to January 03, 2026.
• Credit card information is required to secure a reservation at time of booking. No deposit is required at time of booking and a full non-refundable payment is charged 90 days prior to arrival date.
• Reservations may be cancelled without penalty up to 90 days prior to arrival. Client must receive a cancellation confirmation number from the resort.
• Reservations cancelled within 90 days are non-refundable and subject to a cancellation fee of 100% of the total reservation amount, including taxes.
• No refunds will be issued for no shows, late arrivals, or early departures.
• No refunds or credits will be issued for any unused portion of a package.

hurricane policy

• Hurricane policy is in effect from June 1 to November 30.
• In the event of an official evacuation order, Salterra Resort & Spa will not penalise guests for any unused nights.
• Guests will be presented with a voucher to use towards a future stay for the number of unused nights.
• Voucher will be valid for 12 months from the date of issue.

In the event of an official hurricane warning issued for the islands of Turks and Caicos, Salterra Resort & Spa will:

• Waive the cancellation penalty.
• Issue a refund of the deposit paid or change the reservation to a future date.

travel insurance

Salterra Resort & Spa strongly recommends that guests purchase travel insurance to ensure they are covered in the event of unforeseen circumstances such as:

• Medical emergencies
• Trip delays and cancellations

The resort will not be held responsible for any of the above and no refunds will be issued.