Resort Policies

General Policies

• Rates are in USD and do not include 12% Government tax, 10% service charge or 5% facility fee.
• Rates are subject to change without notice.
• Extra person fees of $60 per adult (age 16+) and $40 per child (age 6 to 15) may apply if exceeding the included occupancy on a room-only booking.
• Children 5 and under stay free when accompanied by an adult and staying in the same room.
• 5-night minimum stay required over the holiday period, from December 19 to January 2.
• Check-in starts at 3:00 p.m. and check-out is at 11:00 a.m.
• Pets are not permitted at Salterra Resort & Spa.
• Salterra Resort & Spa is a smoke free property, and no smoking is permitted in the units or on the patios. A fine of USD$250.00 will be added to your account if smoking in guest rooms or patios is reported.

Deposit Policy

• A 3-night deposit is required upon booking to confirm reservation.
• If a reservation is 3 nights or less, full payment is due upon booking.
• Any remaining balance is charged 7 days prior to arrival.
• East Bay Resort can accept Visa, MasterCard and American Express.

Cancellation Policy

• Reservations may be cancelled without penalty up to 7 days prior to arrival.
• If cancelled 7 days or less prior to arrival, 100% of the total reservation amount is forfeit.
• No refunds will be issued for no shows, late arrivals, or early departures.
• No refunds or credits will be issued for any unused portion of a package.

Holiday Reservation Policies

• A 5-night minimum stay is required over the holiday period, from December 19 to January 2.
• A 50% deposit is required at time of booking to confirm holiday reservations.
• The remaining 50% balance will be charged 30 days prior to arrival
• Reservations may be cancelled without penalty up to 30 days prior to arrival.
• Reservations cancelled within 30 days are non-refundable and subject to a cancellation fee of 100% of the total reservation amount.
• No refunds will be issued for no shows, late arrivals, or early departures.
• No refunds or credits will be issued for any unused portion of a package.

Hurricane Policy

• Hurricane policy is in effect from June 1 to November 30.
• In the event of an official evacuation order, East Bay Resort will not penalize guests for any unused nights.
• Guests will be presented with a voucher to use towards a future stay for the number of unused nights.
• Voucher will be valid for 12 months from the date of issue.
• In the event of an official hurricane warning issued for the islands of Turks and Caicos, East Bay Resort will:
• Waive the cancellation penalty.
• Issue a refund of the deposit paid or change the reservation to a future date.

Travel Insurance

Salterra Resort & Spa strongly recommends that guests purchase travel insurance to ensure they are covered in the event of unforeseen circumstances such as:

• Medical emergencies
• Trip delays and cancellations

The resort will not be held responsible for any of the above and no refunds will be issued.